Terms and Conditions
Company
Industrial Nature UK Ltd, incorporated in Scotland (Company No. SC655203), with registered office at IndiNature Mill, Oxnam Road, Jedburgh, Scotland TD8 6NN ("the Company" or "IndiNature").
1. Commencement and Duration
1.1. These terms apply from the date of publication and remain in effect until updated or replaced.
1.2. The Company may revise these terms at its discretion. Any updates will be communicated and take effect as stated.
2. Supply of Products
2.1. The Company will make reasonable efforts to fulfil Customer orders but reserves the right to decline any order deemed impractical.
2.2. The Company may update Product specifications if such changes do not negatively affect quality or intended use. Any material changes will be communicated promptly.
3. Product Information and Support
3.1. Product-related information or support may be offered at the Company’s discretion. This does not form a contractual obligation.
4. Prices and Payment
4.1. Product prices are based on the Company’s current Price List. Price changes will be notified in writing with 30 days’ notice.
4.2. Unless otherwise agreed in writing, all costs associated with the purchase are the Customer’s responsibility.
4.3. Invoices are issued upon shipment. Payment must be made as per agreed terms, in full and to the Company’s nominated account.
4.4. If a credit check has not been completed, full prepayment may be required before order preparation begins.
4.5. The Customer is responsible for any applicable taxes, duties, or fees related to Product import or use.
4.6. Overdue payments will accrue interest at 4% per annum above the Royal Bank of Scotland base rate, compounded monthly. Payments received will be applied first to interest, then to principal. The Customer is liable for any costs incurred in recovering overdue payments.
4.7. If an order is cancelled within 48 hours of the delivery date, the Company may charge a cancellation fee of 50% of the order value to cover incurred costs. This may be waived or reduced at the Company’s discretion in exceptional cases, by prior written agreement.
5. Returns and Restocking
5.1. Products may be returned only with the Company’s written approval. Requests must be submitted within 14 working days of delivery. Custom products are non-returnable.
5.2. Returned Products must:
a) Be unused, undamaged, and saleable.
b) Be securely packaged in original packaging.
c) Be verified by either photographic evidence or an inspection by a Company representative.
5.3. Approved returns are subject to:
a) A 25% restocking fee based on the net price (excluding VAT). All applicable charges will be confirmed in writing.
b) The Customer arranging and covering return shipping costs.
5.4. The Company may refuse returns if Products are not in saleable condition or the above requirements are not met.
6. Intellectual Property
6.1. All intellectual property related to the Products remains the property of the Company.
6.2. The Customer may not reproduce, modify, or use the Company’s IP without prior written permission.
6.3. Labels, trademarks, and packaging must not be removed or altered.
6.4. No rights to the Company’s IP are granted except for personal use of purchased Products.
7. Data Protection
7.1. The Company handles personal data in accordance with UK GDPR and relevant legislation.
7.2. Appropriate security measures are in place to prevent unauthorised access, loss, or misuse of data.
7.3. Customers have the right to access, correct, or request deletion of their data, subject to legal obligations.
7.4. Data is only shared with third parties where required for legal compliance or service delivery.
7.5. In the event of a data breach, the Company will notify affected parties where legally required.
8. Product Liability and Recalls
8.1. The Company maintains product liability insurance and limits its liability as set out in Clause 9.
8.2. In the event of a product recall, the Company will notify the Customer and provide instructions.
8.3. Customers must comply with recall instructions and stop use or distribution of affected Products.
8.4. The Company covers reasonable return/replacement costs unless the recall results from misuse or improper handling by the Customer.
9. Limitation of Liability
9.1. This clause applies to all liability under or in connection with these terms.
9.2. Nothing in these terms limits liability for:
a) Death or personal injury due to negligence;
b) Fraud or fraudulent misrepresentation;
c) Breach of implied terms under applicable sales laws.
9.3. Subject to the above, the Company’s liability is limited to the Charges paid by the Customer in the 12 months prior to the claim.
9.4. The Company is not liable for:
a) Loss of profits, business, contracts, savings, or goodwill;
b) Data loss or corruption;
c) Indirect or consequential losses.
9.5. Terms implied by the Sale of Goods Act 1979 are excluded to the fullest extent permitted by law.
9.6. Products are warranted for 24 months from shipment against material defects. Remedies are limited to repair, replacement, or refund for the price of the defective product.
9.7. Warranty claims must be made in writing within the warranty period and specify the defect.
9.8. This warranty does not cover:
a) Wear and tear, misuse, or improper handling or storage;
b) Altered or modified Products;
c) Issues arising from Customer-provided specifications or instruction.
10. Suspension or Refusal of Service
10.1. The Company may suspend or cancel future orders if the Customer:
a) Fails to pay within 30 days of written notice;
b) Commits a material breach not remedied within 30 days;
c) Becomes insolvent or enters administration;
d) Shows signs of financial instability.
10.2. Suspension does not waive the Company’s right to recover outstanding payments or pursue legal remedies.
10.3. Resumption of service is at the Company’s discretion and may be subject to revised terms.
11. Effects of Suspension or Refusal
11.1. All accrued rights and obligations remain enforceable following suspension or cancellation.
11.2. The Customer must settle all outstanding invoices immediately. The Company may pursue recovery actions if unpaid.
11.3. Products subject to recall or warranty claims must be dealt with as instructed by the Company.
11.4. No compensation is payable for loss of business or goodwill due to suspension or refusal of service.
12. Confidentiality
12.1. The Customer must keep confidential any nonpublic business or technical information shared by the Company.
12.2. Disclosure is permitted only:
a) To personnel under confidentiality obligations, or
b) As required by law or regulatory authority.
12.3. Confidential information may only be used to fulfil obligations under these terms.
12.4. These confidentiality obligations remain in force for two years after termination of the Customer relationship.
13. Force Majeure
13.1. The Company is not liable for delays or failures due to events beyond its control, including but not limited to natural disasters, war, strikes, or government actions.
13.2. If a force majeure event lasts more than six weeks, the Company may suspend or amend its obligations.
13.3. Affected Customers will be notified where reasonably possible, and the Company will resume service promptly once the disruption ends.
14. General
14.1. Each Customer order forms a separate agreement incorporating these terms.
14.2. Disputes about Products or invoices must be raised in writing within 10 days of receipt.
14.3. The Customer may not assign its rights without written consent. The Company may subcontract its obligations.
14.4. Waivers must be in writing and do not extend to future breaches unless explicitly stated.
14.5. If any clause is found invalid or unenforceable, the remaining terms remain in effect.
14.6. Notices must be delivered by hand, post, or email. Email is deemed received upon transmission during business hours.
14.7. These terms do not create any third-party rights.
14.8. No partnership or agency relationship is created by these terms.
14.9. Public announcements require prior written approval from the Company, unless legally required.
14.10. If a dispute arises (other than product/invoice disputes under 14.2), parties must attempt negotiation. If unresolved in 30 days, mediation follows. Litigation may only proceed if mediation fails after 60 days.
END OF TERMS
Last update: October 2025